It was suggested by the dealer that I should try to contact here.com myself to progress the log in issues.
From the Jaguar site, we eventually found the log-in for the navigation information (I realise this is a Jaguar branded implementation by here.com but still something that Jaguar are responsible for).
So it begins at the help and support page…
Selecting any of the FAQs gives me a page not found…
Selecting the Contact Us gives me the following. Not a show-stopper but “Contac T Us” isn’t inspiring any confidence.
And, the details are for CRC, who I know are not going to be able to help.
Dealer rang me on Friday to let me know the car is done, and ready for collection. Due to being in Manchester and calling in to Williams, I wasn’t going to be back in time to collect that day. So, collected first thing Saturday morning.
This which follows will sound like I am being critical of the dealer. This isn’t the case. I realise they didn’t supply this car, and they are trying their best to help.
On the journey back, and once back home, I did a few checks.
Firstly, the connectivity via the SIM is now back working. I did have some disconnect issues on the journey, but the SIM is for the ‘3’ network and I don’t know what that coverage is like. My vodafone SIM doesn’t drop out in the same journey, but of course this could be network provider issues.
The dealer said they couldn’t get my account at here.com to work, and that I would have to ring them (here.com) to sort that. I did ask if they had tried my account on another car, or another account on my car. This needs clarification on Monday. However, I am not now sure it is a relevant question as I expect that the vehicle’s VIN or other identifier is transmitted with that account login data. Certainly, when setting up the account from a PC, you have to enter your VIN, then log in from the car to validate. This last step is of course the problem. I suspect that unless the whole process of adding a new vehicle to my here.com account is followed, then it won’t work. Equally we would have to add my vehicle to someone else’s here.com account to fully verify the behaviour.
Just to verify, I can’t get the login to work…
Interestingly this is a new problem – it claims there is no connectivity even though you can clearly see from the top left, that it does have WiFi connectivity. Technical note: I realise that it would still be possible to have WiFi connectivity, but no route out to the internet – however, I can catagorically state that there was internet access from that WiFi network.
This issue was only temporary, and on retrying (only a minute later) we got, as expected…
The dealer tells me they downloaded the maps from their system on to USB, then installed it on my car. Again, to make the point, though I am grateful for this process being done, it is the issue if the system continually telling me there is a new map, and then not letting me deal with it as I should that is the real problem.
Unfortunately, on checking for new maps, the system says…
So, we are back where we started. Checking the version of maps on the car we find…
Which is exactly the same as before it went in. Note that the ‘Last Check’ date is today (just so no-one thinks I have mixed up screen photographs), Last update is showing as 5th November – which is the date that I did the update when I had borrowed the USB stick (with data for my car) from the Service Manager.
Moving on to the new issue of the ambient lighting changing on its own. I have to say though it is slightly annoying, it isn’t a show stopper. I mention it only in case it leads to a solution for other random behaviour. The ambient lighting keeps changing to light blue. In my case this is subtle, as my normal setting is the dark blue. Therefore as the colour change is only small (i.e. not from yellow to light blue) you do start to doubt your eyes.
However, I have taken to recording the changes with a camera so that there can be no doubt. It doesn’t show that well in daylight, but see previous postings for a night time version. It has changed to light blue again…
Light BlueColour choice 3
I am now setting it back to my preferred dark blue…
Colour choice 2
Some of the other issues it went in for haven’t been fixed, though I do understand the difficulty in dealing with them.
DAB radio, no more can be done. Not dropping out at present, but as shown in a previous post, audio data has been supplied that shows it occuring. Also from a previous post, it should be noticed that it doesn’t just drop out for a few seconds – one time it was for minutes if not tens of minutes whilst travelling.
Stripping the outside edges off the front tyres, dealer doesn’t have a set of tracking gauges. I do, and I have checked the tracking is in spec. I am to get a full four-wheel alignment done.
Vibration, couldn’t do anything about that. It is an odd one, as you can get the car to resonate at certain revs and loads. Interestingly, the diesel loan XF did this too only much worse. Similar rev range (around 1700) and when on load. It really isn’t good for a car of this class to vibrate that badly. Even my passenger mentioned it to me.
Next steps;
email CRC, Speak with Williams, speak with CRC, speak with Stratstone.
I am not really sure I should be wasting any more time on this… it feels like I am on the development team.
Since I was already in Manchester, I thought I would drop in, un-announced to Williams.
The guy I needed to speak to wasn’t there (CRC had also tried unsuccessfully to ring him that day – they left me a message on my voicemail to tell me). Long and short of it is I found someone (service manager) to recount my tail of woe to. I spent about 1 hour there, they agreed this is not typical when they looked up the warranty claims on the Jag system. They said they would get the person dealing with it to contact me on Monday. They did say they had no idea why my contact at Williams hasn’t sorted this already.
I was on a course in Manchester today, CRC called but I couldn’t pickup. Short email reply as I was on a mobile device…
Thanks for that call. No calls or emails from xxxxxx this week. I am actually on a course about 1 mile from Williams at the moment. If I have time I may call in.
No further contact from Williams since I replied to their email on the 6th (Thursday) last week. My car is presently in at Stratstone, again for a depressingly large list of things. I did ring for an update today, but they haven’t really made much progress.
Unfortunately, one of the cars I had located as a possible replacement (the XJ) appears now to have sold. If Williams had got on with it in a reasonable time frame, we may have had a solution now. However, it appears that ship has now sailed. I am waiting on an email back from the people in Tonbridge – but it has gone from the Approved Used list, so I think we know it is no longer available. I even took some time when I was up at Stratstone to get the keys for their XJ demonstrator and check out if I thought this may have been a solution to me.
Another email after I remembered something that might be useful…
Not sure where we are going with this at the moment as I am sure you know..
I just remembered there is another odd issue. The ambient lighting randomly changes to light blue. I thought, since I normally have dark blue, it was just my eyes. However, I have proved it, and it is indeed changing from my dark blue setting to light blue. Other XF owners have reported this also.
Only mentioning it in case it leads to a solution for any wider problems.
I emaile dthe dealer with some extra info that would be required when fixing/diagnosing the issues…
I forgot to give you some extra info…
With the navigation ‘update’ problem;
The issue is that the system states an update is available, and ask you to log in from the car… But this then gives a screen saying ‘a problem at our end’ (i.e. here.com) This happens regardless of connectivity method. I have tested with the car connected to WiFi (both at the house, and via ‘hotspot’ provided by my phone. I can prove we have connectivity as we get live traffic updates, and satellite maps.
With the SIM; I had tried this before with my phone SIM (which isn’t locked to any device) and previously this had worked – this is however going back 6 months. Now, I can’t get connectivity via the SIM at all. Presently it has a ‘three’ SIM in, which I proved was working last night in another device. The car presently doesn’t even recognise the SIM (nor my phone one if I retry with that).
So, the details I am using to (attempt to) login to the navigation screen are; email address: <my real email address here> Password: <my password for this account here>
The issue isn’t the update itself – I guess the changes to the map aren’t that important – it is more that the logging in must work so I can then update the maps if and when I need to.
Picked up the loan car and it amused me slightly that one of the previous users of this loan car (from the DayInsure paperwork left in the glovebox) was a guy called Elvis.
Dropped the car off, and found that the dealer already had a list of things to look at for me, so we left it at that. Main thing is the navigation account and the failed 3G/4G connectivity.
Thanks for your efforts so far., lets see what Gary comes up with next week.
The ones I have found are;
https://used.jaguar.co.uk/search#/details/2911804
https://used.jaguar.co.uk/search#/details/2894390
Quick thoughts are…
XF-S
Ayr (near Glasgow) – will cost me a fortune to go and see it. No black pack – could be fixed. 2nd choice of colour – but okay. Don’t like wheels – could be fixed. Lack of rear air con – can live without this Don’t like privacy glass Not so nice as mine, trim wise
So, in summary – not sure I would be that happy with it, but maybe workable.
XJ Tonbridge – Kent Has a TV! Leaves ‘bad taste’ of dodgy XF-S behind. No Heads up display? Maybe too big?
Summary – not sure, maybe look at one at Stratstone next week to see if I should consider it further.
